Need to Cancel? No Problem
We make cancelling just as easy as subscribing. No hoops to jump through - follow these simple steps.
Unsubscribe
Receive Confirmation
You'll get an SMS confirming your subscription has been cancelled. No further charges will be applied.
You're All Set
Your cancellation is complete. If you ever want to come back, we'll be here - resubscribing is just as quick.
Our Refund Guarantee
Your satisfaction matters to us. If you're not happy with mobio+, here's how our refund process works.
- Not satisfied? You can request a full refund within 30 days of purchase - no penalties, no questions.
- To request a refund, simply email us at help@mobio-plus.com.
- Please include the following details in your request:
- Your full name, email address, and phone number;
- The service name and your subscription start date;
- The payment method used for the transaction.
- We'll confirm receipt by email and process your refund within 7–10 business days.
Frequently Asked Questions
Got questions? We've got answers. Here's everything you need to know about mobio+.
Your subscription gives you unlimited access to our full video library - movies, series, documentaries, and exclusive content. You also get personalised recommendations and new titles added every week.
You subscribed through our website or via a mobile prompt. Once you confirmed, your account was activated instantly with full access to all content and features.
Yes, mobio+ is a paid subscription billed daily at R15 for Vodacom users. This gives you unlimited access to all content and features for the duration of your subscription.
You can stream mobio+ on smartphones, tablets, and desktop computers. Any device with a modern web browser and an internet connection will work.
You can reach our support team anytime by emailing help@mobio-plus.com or by filling out the form on our Contact Us page.
Cancelling is easy. Vodacom users can dial *135*997# (free USSD call), or you can email us at help@mobio-plus.com and we'll handle it for you.